Frequently Asked Questions


What is it?

United Way Ottawa’s Gift of Change system is an alternative to traditional gift-giving. When you purchase a ‘gift’ you can then send a customized card by email or for download and print it off yourself. No matter what gift you choose you can be sure that it will help change lives in our community today and tomorrow.

Can I get a picture of my gift being given to someone in the community?

Unfortunately, this is not feasible due to the large number of activities funded by United Way. However, you can receive updates on how your donations are making change happen in our community at

Are purchases tax-deductible donations?

Yes. All purchases are treated like any other charitable contribution and are tax deductible. Once completed, you’ll receive an instant charitable donation receipt by email.

I already support United Way. Why should I give through Gift of Change as well?

We are very grateful for your ongoing support. Gift of Change is a fun, creative and meaningful alternative to traditional gift-giving. Not only will it please that special someone on your gift list, it's also a great way to spread the word about how United Way is working to change lives in our community.


Can I send cards to multiple recipients when I order one Gift of Change gift?

Each order is intended for one recipient at a time. To send a card by mail, email or to download for multiple people, you must place separate online orders. Otherwise, you can place one bulk order, requesting mail cards to be sent to multiple recipients, by calling 613-228-6721 or for more information.


What happens if the recipient of my gift doesn’t receive the eCard?

In the unlikely instance that a recipient doesn’t receive their eCard – reasons can include email junk and spam settings - you can contact us at to have a copy resent.

What do I do if I can’t view the download and print the card I selected?

To download and print an eCard PDF file, you will need the Adobe Reader software. Visit to download or upgrade to the latest version of Adobe Reader. If you are still experiencing problems, please contact us at 613-228-6721 or



Please call us at (613) 228-6721
or by email
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